One of the goals of the Emerson Process Experts blog is to highlight more of the voices around Emerson Process Management. Today, I’m highlighting a screencast developed by Emerson’s Buddy Ilao. Buddy is a senior services marketing specialist on the SureService team. He describes his first screencast in the series:
This 5-minute screencast is part 1 of a 2-part screencast on the Guardian Support website, which is one of the innovative features of the Guardian Support Service that enables real-time visualization and management of the DeltaV system. This first installment covers the login page and the Enterprise explorer of the Guardian website.
The login page part shows the correct format of the username to be used, how to request for a new Guardian account and changing the preferred language. The Enterprise explorer part, on the other hand, shows how to navigate through the different systems in the Enterprise and how to add a system to the list of favorites. By providing customers this knowledge, with just a few clicks, they can now gain access to critical information that is tailored to their DeltaV systems, helping them keep their systems available and sustainable.
Buddy, nice first one and I look forward to future ones!