Like every industry today, end customers have much higher expectations than they did just a few years ago. As an OEM (Original Equipment Manufacturer), you’re probably realizing this change, and it’s not really about your product quality at all since that’s already top-notch. Expectations are changing because people are busy, really busy trying to find more profitable dollars, keep up with demand, and deliver more value.

This pressure touches every market and every business, but OEMs already have a full plate. So, finding the right way to “up your game” while managing everything else can be even tougher.

Fierce competition, tighter delivery timelines, and customer demand for smoother experiences have pushed OEMs to evolve and deliver more value. End customers expect more convenience, more visibility, and more support. And as we all know far too well, the good, the bad, and even the ugly, it all flows downhill super-fast.

For decades, OEMs were judged on the quality of the equipment they delivered. Today, that’s no longer enough. Customers expect uptime guarantees, predictive maintenance, and data-driven insights, and this is turning OEMs into service partners, not just product producers.

DeltaV SaaS SCADA is built natively in the cloud to scale easily, update continuously with new features and more security, and of course, deploy to your end customers quickly without a giant learning curve. For OEMs, this means no big IT installations, consistent global updates that don’t even require a reboot, and faster value to your end customers with loads of benefits.

Here are just a few ways DeltaV SaaS SCADA helps OEMs stand out:

• Inventory Management: Easy tracking of volumes, parts, levels, and spares.
• Delivery Scheduling: Automated delivery scheduling and rescheduling when production shifts.
• Forecasting & Demand Planning: Predictive analytics based on actual usage data and trends.
• Remote Monitoring: Catch costly issues before failures, reduce service trips to remote locations, and let your teams focus on what matters most.
• Customer Engagement & Loyalty: Dashboards that’ll increase transparency and trust so everyone sees the same, accurate data at all times, no matter where or when they need to see it.
• Recurring Revenue: Shift from a single-sale model to subscription-based services that build long-term value and stability while increasing your profits.

Utilizing a cloud-native tech like DeltaV SaaS SCADA also positively impacts the three P’s (People, Process, and Profits). For your people, it’s about far less firefighting and far more focus on what you’re actually paying them to do really well. When it comes to process, it’s all about smooth data flow across OEM, supplier, and your end customers because increasing information access helps communication and builds trust in your product. Which of course impacts your profits, and your end customer profits too, with recurring revenue, higher margins, stronger customer retention for you, and makes you easier to do business with while helping your end customers keep their customers happy as well. My dad would call that a WIN-WIN.

Redefining What It Means to Be an OEM

All of this helps OEMs shift from transactional models to relational ones. Instead of shipping products and stepping away, OEMs can become long-term partners in customer success.

DeltaV SaaS SCADA isn’t just about getting data and analytics. It’s about redefining what it means to be an OEM in today’s industrial world with a trusted partner who’s there to seamlessly help you every moment of every day in the background to help you outshine your competition, manage deliver, increasing transparency with your customers, handle scheduling easier and quickly help you become a new kind of OEM; the kind that goes far beyond product sales – but a service provider to your customers.
Watch the YouTube video, DeltaV SaaS SCADA Edge Tech Talk about Revolutionizing OEMs for a deeper understanding.

Also, check out this customer success video, Ron Sandoe of Allegheny Petroleum for DeltaV™ SaaS SCADA. Finally, visit Emerson.com to learn more about DeltaV SaaS SCADA.