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Archive for the ‘Usability’ Category

Applying Design Thinking and Collaboration

Posted in Digital Transformation, Usability on Monday, October 7th, 2019. No comments yet
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Just over a decade ago, Emerson announced the formation of a Human Centered Design Institute. Its goal was to: …make products that are not only reliable, compatible and cost-effective, but also bring about a significant improvement in ease-of-use and workforce productivity. Over this past decade, this human-centered design (HCD) approach has been applied to software, […]

Improving Technology through Your Feedback

Posted in Emerson Exchange, Event, Usability on Tuesday, September 15th, 2015. No comments yet
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I recently upgraded my home’s thermostats with the Sensi thermostat, made by the Emerson Climate Technologies business group. I mention this because human centered design (HCD) is the subject of today’s post. Sensi thermostats are great examples of the Internet of Things combined with an intuitive user experience. I’m easily able to remotely control the […]

Capturing and Transferring Plant Operator Expertise

Posted in Operator Performance, Usability on Friday, September 4th, 2015. No comments yet
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As businesses in the West grapple with the demographic challenge of losing experienced employees to retirement, companies are taking various approaches to capturing and transferring this expertise to their incoming personnel. Emerson’s Mark Nixon pointed me to a great Chemical Processing article, Plants Grapple with Graying Staff. Mark has led many of the advancements in […]

Improving Operator Performance via Human Factors Research

Posted in Operator Performance, Usability on Wednesday, July 1st, 2015. No comments yet
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Safe operations are a top priority for process manufacturers and producers. One major area affecting process and personnel safety is the capabilities and performance of plant operators. The Center for Operator Performance (COP) consortium brings together: …a diverse group of industry, vendor, and academia representatives addressing human capabilities and limitations with research, collaboration, and human […]

User Testing at Emerson Exchange Stuttgart Conference

Posted in Emerson Exchange, Usability on Thursday, January 23rd, 2014. One comment so far
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In an earlier post, Human-Centered Design [HCD] in Action, we noted that those skilled in HCD are skilled at methods for observing human experience (looking), methods for analyzing challenges and opportunities (understanding), and methods for envisioning future possibilities (making). Emerson’s Jay Elkerton, Director of Human Centered Design, shared with me that HCD-based user testing will […]