Here’s Guardian screencast number 3 from Emerson’s Buddy Ilao, a member of Emerson’s SureService team. Buddy demonstrates how you can manage the knowledge base articles (KBAs) relevant for the versions of software and firmware in your automation and asset management systems. He describes the 6:40 screencast: The KBA dashboard tile addresses the issue of searching […]
With two screencasts in two days, let’s officially declare this a screencast week. Today’s one is by Buddy Ilao, a member of Emerson’s SureService team. You may recall Buddy from his first screencast on Guardian Support Login and Enterprise Explorer. Buddy shows the workings of the Guardian website, which provides personalized, real-time support service information […]
One of the goals of the Emerson Process Experts blog is to highlight more of the voices around Emerson Process Management. Today, I’m highlighting a screencast developed by Emerson’s Buddy Ilao. Buddy is a senior services marketing specialist on the SureService team. He describes his first screencast in the series: This 5-minute screencast is part […]
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